Return Policy
1. CraftAWish sells digital products, not physical goods
Everything CraftAWish provides — templates, personalization, and the published wish itself — is a digital experience delivered instantly over the internet. There is no physical item to ship, receive, inspect, or send back. Because of this, the concept of a "return" as it applies to physical products (packaging something up and mailing it back) does not apply here.
2. What "delivery" means for a digital wish
A paid plan is considered delivered the moment the corresponding feature or content becomes available to you in the creator tool or on your published wish — for example, the moment a premium template unlocks, or the moment your wish is published without the free-tier branding. Delivery is instant; there is no shipping period.
3. Can I cancel or change a purchase after it's delivered?
Because delivery is instant and the product is personalized to the specific wish you built, we're not able to "undo" a purchase once its features have been applied and used, in the same way a physical retailer can't take back a custom-made item. This mirrors how most digital goods and services work.
If something went wrong on our end — a technical failure meant a paid feature never actually became available to you, or you were charged more than once for the same purchase — that's not a "return," it's a fault on our side, and it's covered by our Refund Policy instead.
4. Before you buy
Because there's no return process for digital delivery, we'd rather you get it right the first time:
- Use the live preview in the creator tool to check exactly how your wish will look before publishing.
- Double-check the recipient's name, your message, and your photos — these are yours to write, and we can't correct personalization mistakes for you after the fact.
- If you're unsure what a paid plan includes, check the pricing details on the site or email us first: support@dharmdutt.com
5. Questions
If you believe you were charged incorrectly or a purchase didn't deliver what it promised, see our Refund Policy for how to request a refund, or email support@dharmdutt.com directly.